5500 44th Street SE, Grand Rapids, Michigan 49512
For all items lost on an aircraft and for lost luggage, please contact your airline directly.
For items lost/left behind at a TSA Passenger Security Screening checkpoint, please contact the TSA directly at 616-285-6631. Please note that prohibited items surrendered at the checkpoint WILL NOT be returned.
For items lost in the passenger terminal facility at GRR, you may contact the airport police office at 616-233-6015. Items turned in to the airport police are generally held for 30 days.
Please address any questions or concerns regarding flight arrivals, departures, and baggage to your airline.
Airline customer service complaints may be reported to your airline and/or the Aviation Consumer Protection Division.
The federal Transportation Security Administration (TSA) is responsible for the operation of the passenger and baggage screening checkpoints at GFIA. Checkpoint and baggage screening complaints may be reported to the TSA's screening hotline by calling, toll-free 866-289-9673 or sending an email to TSA-ContactCenter@dhs.gov.
Please address any questions or concerns regarding parking, terminal facilities, aircraft noise, or security to the Airport Authority.
5500 44th Street SE
Grand Rapids, Michigan 49512-4055
Or, you may click here to contact us by email.
The Airport Authority office hours are Monday through Friday, 8:00 am - 4:30 pm, closed holidays. We will make every effort to respond to those emails requiring a response within two business days. If your request is of an urgent nature, please call our offices for further assistance.
Please note: Due to the volume of requests received, we are not able to fulfill requests for pens, postcards, patches, or other memorabilia. Some items are available for purchase from the airport gift shop.