5500 44th Street SE, Grand Rapids, Michigan 49512
For all items lost on an aircraft and for lost luggage, please contact your airline directly.
For items lost/left behind at a TSA Passenger Security Screening checkpoint, please contact the TSA directly at 616-285-6631. Please note that prohibited items surrendered at the checkpoint WILL NOT be returned.
For items lost in the passenger terminal facility at GRR, you may contact the airport police office at 616-233-6300. Items turned in to the airport police are generally held for 30 days.
Please address any questions or concerns regarding flight arrivals, departures, and baggage to your airline.
Airline customer service complaints may be reported to your airline and/or the Aviation Consumer Protection Division.
The federal Transportation Security Administration (TSA) is responsible for the operation of the passenger and baggage screening checkpoints at GFIA. Checkpoint and baggage screening complaints may be reported to the TSA's screening hotline by calling, toll-free 866-289-9673 or sending an email to TSA-ContactCenter@dhs.gov.
Please address any questions or concerns regarding parking, terminal facilities, aircraft noise, or security to the Airport Authority.
5500 44th Street SE
Grand Rapids, Michigan 49512-4055
Or, you may click here to contact us by email.
NOTE: If you have an @Outlook.com email address on Windows, there is a known problem that scrambles your email address, making it impossible for us to use the reply button to respond to your email. Please be sure to also type your email address and phone number into the body of your email so that we can respond to you in a timely fashion.
The Airport Authority office hours are Monday through Friday, 8:00 am - 4:30 pm, closed holidays. We will make every effort to respond to those emails requiring a response within two business days. If your request is of an urgent nature, please call our offices for further assistance.
If you are interested in business opportunities with the airport, please review this page with detailed information and contacts that you will find helpful.
Please note: Due to the volume of requests received, we are not able to fulfill requests for pens, postcards, patches, or other memorabilia. Some items are available for purchase from the airport gift shops.
This customer service recognition program is exclusively for Gerald R. Ford International Airport Authority employees and its facility partners. We always want to deliver the greatest customer service experience, so if you catch one of our employees SOARING, please nominate them and tell us what value they showed, and how they went above and beyond to give you a memorable experience. Thank you!